Service Solutions Consulting has developed a training methodology which incorporates the principle components of the Customer Experience. 

Using Pine & Gilmore’s best-selling HBP book, The Experience Economy, as a “compass”, we have invested six years of study to determine which elements of the Customer Experience are most critical and, in many cases, most often overlooked.  This effort was integrated with the study and dissecting of nearly 40 additional resource books, hundreds of articles, and many hours of practical, personal “hands-on” observation and interaction. 

Result?  A flexible framework for customized Customer Experience Training. This training approach is intensive, effective, high-touch, customized, and one-of-a kind.

Our president, Steve Dragoo, completed training and earned the designation of Pine and Gilmore Certified Experience Economy Expert  in 2006.

In 2007, Strategic Horizons and the authors of the Experience Economy, awarded their Experience Management Achievement Award to Steve Dragoo in recognition of his application of Experience Economy principles in his work.

Contact us and see how your company can more fully participate in The Experience Economy!